DSC Focus approach
► Step 1 :
► Step 2 : Business analyst
► Step 3 : Governance
► Step 4 : Preliminary analysis
There are no software tools or any other management tool that can be a solution in itself. A distinction must be made here. The solution is what we build with the tools. In this article, we are referring to Ecosystem-type management tools, i.e. an application work environment used by several users/departments of a company, for example, customer relationship management tools. customers: Customer Relationship Management (CRM) used by the sales and marketing department or project management tools, production line management, professional service teams: Enterprise Resource Planning (ERP), which are used by several departments.
We must not forget that any organization is built using its internal resources, its human capital, starting with the founders and all those who have followed over the years. Ways of doing things have also been forged and accumulated over time.
It is Human Capital and internal policies.
It is important to pause and analyze the current situation and ask yourself the question: what are the things that are working well and what are not working well? Is the company following its game plan? Are employees, managers, senior management consulted individually or as a team to really get the pulse of the current situation.
L’analyse des besoins d’affaires demande de faire collaborer tous les niveaux ou paliers organisationnelles d’une entreprise permettant de forger dans le temps, la nouvelle solution de gestion afin de supporter ses stratégies de commercialisation, enfin, sa vision.
The business analyst
Senior Strategic Advisor in Information Technology. A conductor-pilot.
Ideally, surround yourself with a senior information technology advisor capable of leading IT modernization projects. There are many specialties, but a first instinct would be to find a business analyst capable of identifying, structuring, framing the scope of your modernization projects, understanding your current situation and your future needs.
A senior advisor with several years of experience, working as a business analyst in the field of customer relationship management (CRM-GRC) and business development, can be an essential asset when seeking to outperform the competition.
Modernization requires business analysis. Regardless of an organization’s current situation, the preliminary analysis makes it possible to frame an IT modernization project, identify the scope and costs of implementing a technological solution based on the various issues an organization will have identified in the process.
Methodical survey of business needs
Support through workshops within the various department teams, management, managers, employees, and other relevant resources of an organization are involved in the success of the project.
Based on existing processes (Business Processes), the analyst identifies irritants and potential improvements based on the main orientations of the organization. He documents and ensures that all the elements are there in order to prepare the table for the implementation of the modernization project.
Selection of software tools
The selection of software management tools is much more complex than one would think. Often a few project failures call the selection methods into question. Why so many failures?
Because, often, organizations are sold software tools as the solution in itself. Who can argue that reputation brands don’t produce great software; Even with the best software tools in the world, one realizes later that either the price is far too high or the support resources are not available. a failure.
The evaluation of tools according to short, medium, and long-term needs requires the use of effective analysis methods to ensure the success of any information technology project.
By analyzing and documenting business needs, by categorizing by priority what is paramount urgency versus essential needs and those at the end, which could be interesting, any organization already gives itself a competitive advantage because it knows that the Organizational improvement is inevitable and that it will lead to increased performance and, by ripple effect, motivation and team synergy supported by management.
Many companies are sold a software tool as the solution in itself and unfortunately more than half[i] of information technology projects fail.
Using a structured work approach, a recognized assessment method, any organization ensures that:
Target the best management tools according to short, medium and long-term needs.
Obtain the best prices/quality in line with the business needs identified during the design of your preliminary analysis file.
Find the best supplier compatible with your environment and your internal management needs. For example, the best software for your organization may be selected, but the fact that the supplier is located in Asia creates difficult communication delays and this strong criterion may eliminate this supplier.
Help with decision making
Our approach is based on the ability to identify, qualify and surround ourselves with expert specialists in information technology, but above all, DSC Focus is the ability to keep the customer at the center of any action through winning marketing strategies.
The fields of expertise in technology are vast, and the adequacy with Marketing strategies can become difficult.
Key takeaways from the preliminary analysis:
Knowledge of current, evaluation, documentation of business needs by working with internal teams to cover all facets of an organization;
Do the exercise of bringing internal knowledge (domain expertise) into the discussion with regard to market issues;
Develop marketing strategies accordingly and implement processes that will create competitive advantages;
Document the advantages/disadvantages by the supplier in order to identify the supplier(s) able to meet the identified business needs and who will contribute to the implementation of a winning management solution;
Provide options for effective management solutions. It must be remembered that it is the business needs and the marketing strategies that forge the solution in itself. The ability to study the software tools of the market, to evaluate them according to new directions becomes the key to success for several years to come.
i] Ecosystème en TI
From Wikipedia, the free encyclopedia
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Software Ecosystem is a book written by David G. Messerschmitt and Clemens Szyperski that explains the essence and effects of a “software ecosystem“, defined as a set of businesses functioning as a unit and interacting with a shared market for software and services, together with relationships among them. These relationships are frequently underpinned by a common technological platform and operate through the exchange of information, resources, and artifacts.
[ii] Gestion de la Relation Client
La gestion de la relation client (GRC), ou gestion des relations avec les clients, en anglais customer relationship management (CRM), est l’ensemble des outils et techniques destinés à capter, traiter, analyser les informations relatives aux clients et aux prospects, dans le but de les fidéliser en leur offrant ou proposant des services1.
[iii] ERP – Enterprise Ressources Planning
Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.
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